Refund policy

We want you to pay only for a report that is useful to you. This policy applies to every FixRamp order: Spot check (USD 99), Starter (USD 249), Pro (USD 599) and Re-scan (USD 99), plus applicable taxes.

Automatic refund when we find very little

If your Spot check, Starter or Pro report finds fewer than 5 issue instances, we refund your order in full automatically. You do not need to ask. You still keep the report. This automatic refund does not apply to re-scans, since a re-scan with few issues confirms your fixes worked.

One more re-scan, free

If the re-scan included with your Starter or Pro report still flags an issue for which your report gave corrected code, reply to the report email and we run one more re-scan of the same pages at no charge. This applies once per report and covers re-running our automated scan; it is not a promise that every issue will be fixed or that your site conforms to any standard.

7-day refund, for any reason

Within 7 days of purchase, you can ask for a full refund for any reason. Email support@fixramp.com from the address you used to order, or include your order email in the message. We do not ask you to justify the request. If a Spot check was credited toward a Starter or Pro order, ask for the refund on that order; it covers both.

How refunds are paid

• Refunds go back to your original payment method through Stripe, including any taxes charged.
• We process refund requests within 2 business days. Your bank or card issuer may take 5 to 10 business days to show the credit.
• After a refund, any unused re-scans included with the order are cancelled.

After 7 days

After 7 days, orders are generally not refundable, except for the automatic refund above or where the law requires otherwise. If something went wrong with your report, write to us anyway: we will look at it in good faith.

Agency report packs

These terms apply to prepaid packs of Starter reports (5 reports for USD 899 or 10 reports for USD 1,490, plus applicable taxes). Packs are sold to businesses for professional use only. For packs and the reports redeemed with their credits, these terms replace the automatic refund and 7-day refund sections above.

• A pack is refundable in full within 7 days of purchase if no report has been run with the pack.
• After a report has been run with the pack, or after 7 days, unused credits are not refundable, but they remain valid until the pack expires.
• Credits expire 12 months after purchase.
• If a report redeemed with a credit finds fewer than 5 issue instances, the credit is returned to the pack automatically instead of a payment refund, up to 2 times per pack. After that, such reports use their credit like any other report.

Consumer rights

Nothing in this policy limits rights you have under the consumer protection laws that apply to you, including in Quebec.

Contact

Himo Technologies Inc., 130-5645 Grande Allée, Unit 162, Brossard, QC J4Z 3G3, Canada. support@fixramp.com